Request Account & Data Deletion

In compliance with Google Play's User Data policy and privacy regulations, Maqtaq empowers users to permanently delete their customer account and associated personal data at any time.

Submit Deletion Request

Please enter your registered mobile number associated with your Maqtaq account. Once confirmed, your customer profile, authentication tokens, and enquiry records will be permanently deleted.

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Enter the 10-digit mobile number used to log in or submit enquiries on Maqtaq.
Optional: helps us confirm your profile if you registered via email.
Data Deletion Policy & Retention Details
What Data Is Deleted
  • Personal Identity: Your full name, registered mobile number, email address, and profile photo.
  • Saved Addresses & Location: Saved delivery addresses, city, and geolocation preferences.
  • Authentication Credentials: All active session tokens, security login credentials, and session logs.
  • Service History & Enquiries: Past service leads, enquiry submissions, and quotation chats.
What Data Is Retained & Why
  • Statutory Financial Records: Any paid invoices or billing transactions are retained for up to 7 years as required by Indian taxation laws (GST Act & Income Tax Act).
  • Fraud Prevention & Security: Rate limiting and fraud dispute logs are retained for up to 90 days strictly for system integrity and abuse prevention.
Deletion Timeline

Upon submitting this request, your account and all associated access tokens are revoked and deleted immediately. Secondary backup archives and cached records are completely expunged within 30 days.

Alternative Deletion Channels

In-App: Open the Maqtaq Android App, navigate to Profile > Settings > Delete Account.
Support Email: Email us at support@maqtaq.com or info@maqtaq.com with subject "Account Deletion Request".

Customer Account Login
Login with WhatsApp OTP

Enter your 10-digit WhatsApp number to receive a verification OTP

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